Refund & Returns Policy
Because orders are custom 3D printed to your specifications, returns differ from standard retail. Made-to-order items are generally not returnable or refundable once printing has started, unless they are defective or damaged.
Cancellations and changes
Cancellations and changes are free before production begins. After printing starts, only unused costs can be refunded, since material and machine time already used cannot be recovered. Customers should contact support promptly with their order number.
Defective or damaged items
For defective, misprinted, or specification-mismatched items, we offer a reprint or refund. Claims must be made within 7 days of delivery and include clear photos and the order number. Transit damage must also be reported within 7 days, with photos of both the item and packaging, to qualify for replacement or refund.
Exclusions
- Errors in customer-supplied model files.
- Inherent properties of the chosen filament.
- Change-of-mind returns once production has begun.
If file problems are detected before printing, we will contact you.
How to request a refund or replacement
Refund or replacement requests go through our Contact page and should include the order number, problem description, and relevant photos. We aim to reply within 24 hours.
Refunds
Approved refunds are returned to the original payment method and may take a few business days. Original shipping fees are non-refundable unless the return results from our error or a defective item; return shipping is arranged or reimbursed in those cases.
If anything is wrong with your order, please reach out. We’ll make it right.